FAQ

How long the Resolute Experience take?
We aim to provide point-to-point care to our clients within 100 days from the Initial Assessment with our psychiatrists. However, claims restitutions may take longer to be approved by DVA.
For more information please visit  the DVA website
 
How much it will cost?
You can receive free treatment for any mental health condition if you are a current or former member of the Australian Defence Force (ADF), including reservists, with at least one day of continuous full-time service (CFTS).
For more information please visit  the DVA website
 
What is a Psychiatrist?
A Psychiatrist is a medical doctor who has undertaken specialised training in the diagnosis and treatment of mental health issues. This usually requires 10 or more years of training, which includes completion of a medical degree, working in the general hospital setting for several years, and then at least 5 years of specialist training in psychiatry.
A psychiatrists’ training allows them to understand both physical and mental health conditions.
 
What are allied health professionals?
Allied health practitioners are trained professionals who are not doctors, dentists or nurses.
They can help you manage your physical or mental health, through services that include diagnosis, treatment or rehabilitation. Allied health practitioners include:
Psychologists
Physiotherapists
Pharmacists
Social workers
Aboriginal and Torres Strait Islander Health practitioners
Occupational therapists
Medical radiation practitioners
Chiropractors
Podiatrists
Optometrists
Speech pathology
Osteopaths
Chinese medicine practitioners
Accredited exercise physiologists
 
Do I need a referral to book an appointment to see a Psychiatrist/Allied Health Professional?
Yes, you will need to obtain a referral from your General Practitioner to see a psychiatrist.
We regret to inform you that Resolute is currently unable to accept new referrals until the end of July 2024 due to high demand. Thank you for your understanding during this period.

During your initial assessment, your psychiatrist will decide if an allied health service is recommended for you and will refer you to one of our associated professionals.

How can I cancel/reschedule my appointment with my psychiatrist?
If you need to reschedule your appointment with our psychiatrist, please contact us by email (hello@resolute.support) or send a message to your doctor on Oqea as soon as possible so we can organise a more suitable session time.
 
If it is less than 24 hours before your appointment time, or if you forget to attend your scheduled consultation, the following fees will be incurred:
· First non-attendance: 50% of normal fee;
· Second non-attendance: 100% of normal fee plus discharge from our services with return to GP care.

Unfortunately there is no rebate for a late cancellation or missed appointment, and it is not covered by DVA or Insurance Agencies.
 
Can I bring family members and carer to my appointments?
If you would feel more comfortable bringing a support person to your appointment you are
more than welcome to do so.

What is Telehealth?
Telehealth is the use of telecommunication to provide services to clients.
Our psychiatrists use Oqea for Telehealth appointments.
Please download the Oqea app from the App Store for Android or iOS. 
A registration link from Oqea will be emailed to you.
For more information, please visit https://oqea.com
 
What do I do if I need help immediately?
If you feel you are at imminent risk to yourself, present to your nearest emergency department or call 000.  Please refer to the following contact details if you need support right now:  
Lifeline 13 11 14
Suicide Call Back Service 1300 659 467
Mental Health Emergency Response Line (MHERL - Western Australia metro area:) 1300 555 788          
Rural Link (if outside a metro area): 1800 552 002
For further mental health emergency contact details, please follow these links:
https://www.healthdirect.gov.au/mental-health-helplines
https://healthywa.wa.gov.au/Articles/J_M/Mental-health-emergency
 
The Open Arms Veterans & Families Counselling service is available to support members of the veteran and ex-service community and their families and can be contacted toll free on 1800 011 046 (24/7).  This number is for counselling only. You can also visit the Open Arms website https://www.openarms.gov.au/
 
Short-term crisis accommodation is available for eligible individuals at risk of domestic violence or homelessness. Please phone 1800 011 046 or visit openarms.gov.au.

The Safe Zone Support is an anonymous counselling line available 24/7 to support members of the current and ex-service community and their families. Phone 1800 142 072 (toll-free from landlines and most mobiles).