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FAQ

 

How do I get start with my DVA claim?

It’s easy to get start submitting your DVA claim. Simply contact an advocate to get all the information you need by clicking here.


How long the Resolute Experience take?

We aim to provide point-to-point care to our clients within 100 days from the Initial Assessment with our psychiatrists. However, claims restitutions may take longer to be approved by DVA.

For more information please visit  the DVA website


How much it will cost?

You can receive free treatment for any mental health condition if you are a current or former member of the Australian Defence Force (ADF), including reservists, with at least one day of continuous full-time service (CFTS).

For more information please visit  the DVA website


What is a Psychiatrist?

A Psychiatrist is a medical doctor who has undertaken specialised training in the diagnosis and treatment of mental health issues. This usually requires 10 or more years of training, which includes completion of a medical degree, working in the general hospital setting for several years, and then at least 5 years of specialist training in psychiatry.

A psychiatrists’ training allows them to understand both physical and mental health conditions.


What are allied health professionals?

Allied health practitioners are trained professionals who are not doctors, dentists or nurses.

They can help you manage your physical or mental health, through services that include diagnosis, treatment or rehabilitation. Allied health practitioners include:

Psychologists

Physiotherapists

Pharmacists

Social workers

Aboriginal and Torres Strait Islander Health practitioners

Occupational therapists

Medical radiation practitioners

Chiropractors

Podiatrists

Optometrists

Speech pathology

Osteopaths

Chinese medicine practitioners

Accredited exercise physiologists


Do I need a referral to book an appointment to see a Psychiatrist/Allied Health Professional?

Yes, you will need to obtain a referral from your General Practitioner to see a psychiatrist. Your GP can submit a referral to us by clicking here.

During your initial assessment, your psychiatrist will decide if an allied health service is recommended for you and will refer you to one of our associated professionals.


How can I cancel/reschedule my appointment with my advocate/psychiatrist?

If you need to reschedule your appointment with your advocate/allied health professional, please contact them directly. If you need to reschedule your appointment with our psychiatrists, please contact us on 6559-6900 and our friendly staff will be happy to assist. Please ensure you provide a minimum of 24 hours notice. No attendance without notification will result in fees.


Can I bring family members and carer to my appointments?

If you would feel more comfortable bringing a support person to your appointment you are

more than welcome to do so.

What is Telehealth?

Telehealth is the use of telecommunication to provide services to clients.

Our psychiatrists use OQEA for Telehealth appointments.

Please download the Oqea app from the App Store for Android or iOS

A registration link from Oqea will be emailed to you.

For more information, please visit https://oqea.com


What do I do if I need help immediately?

If you feel you are at imminent risk to yourself, present to your nearest emergency department or call 000.  Please refer to the following contact details if you need support right now:  

Lifeline 13 11 14

Suicide Call Back Service 1300 659 467

Mental Health Emergency Response Line (MHERL - Western Australia metro area:) 1300 555 788          

Rural Link (if outside a metro area): 1800 552 002

For further mental health emergency contact details, please follow these links:

https://www.healthdirect.gov.au/mental-health-helplines

https://healthywa.wa.gov.au/Articles/J_M/Mental-health-emergency

The Open Arms Veterans & Families Counselling service is available to support members of the veteran and ex-service community and their families and can be contacted toll free on 1800 011 046 (24/7).  This number is for counselling only. You can also visit the Open Arms website https://www.openarms.gov.au/

The Safe Zone Support is an anonymous counselling line available 24/7 to support members of the current and ex-service community and their families. Phone 1800 142 072 (toll-free from landlines and most mobiles).